Terms & Conditions

(Updated January 2026)

When we first opened our doors in 2015, we dreamed of creating a community of families who embrace the philosophies of nurturing the creative individual, building a strong sense of community, and encouraging the next generation to make real connections with people. From facilities to programs, and events, we have done our best to make Baumhaus a second home for you. Because of your support, we have grown into just that.

So from our team—a heartfelt thanks!

We will continually strive to make Baumhaus a beautiful place to make your special memories. Based on your feedback, we have put together this handbook of guidelines/terms and conditions to keep the experience for you and all of our families a safe and pleasant one.

We welcome your collaboration in building this creative community.

1. Baumhaus Playroom Rules

2. Hygiene Policy

3. Child Illness Policy

4. Class Terms & Conditions

5. Referral Program Policy

6. Adverse Weather Policy

7. Code of Conduct

8. Private Playdates

9. Gift Vouchers

10. Birthday Parties

For children who attend classes at Baumhaus, the term fee includes weekday playroom access. For non-current students, the following rates apply:

Baumhaus Playroom is tailor-made for children 0–4 years old.

Baumhaus reserves the right to request for children older than 4 years to leave the playroom.

Playroom Capacity: The maximum number of children permitted in the playroom at any one time is twenty (20). When possible, the Studio areas will be opened up to accommodate more children (maximum 30). In the interests of playroom harmony and safety, Baumhaus reserves the right to refuse entry.

Footwear & Hygiene: For health and safety reasons, socks are required for all adults and non-slip socks are advisable for children over the age of 2 years old. In accordance with our Illness Policy, temperature checks and the use of hand sanitizer may be required upon entry to the Centre.

Supervision: The safety of children in our space is our highest priority. Baumhaus provides a curated environment for play and exploration; however, direct supervision of each child is the sole responsibility of their accompanying parent, guardian, or caregiver. Baumhaus Staff are not responsible for monitoring individual children, and caregivers must remain on the premises and within sight of their child at all times.

Checks: Temperature checks and hand sanitation are mandatory as per our Illness Policy (see item No. 3)

Prohibited Activities: To ensure a focused and safe environment, the following are strictly prohibited at Baumhaus.

• Photography or Videography of any children other than your own.

• The use of mobile devices inside the classroom;

• The consumption of food and/or drinks inside the classroom and the playroom;

• The consumption of outside food and drinks in the café area, with the exception of baby food.

Baumhaus reserves the right to use photos, videos and/or sound recordings of children in the playroom or coffee lounge for teacher training, curriculum, and/or promotional purpose, unless otherwise informed by you in writing. 

Liability: Baumhaus shall not be held liable for any personal injury, or for loss or damage of personal property occurring on the premises.

Baumhaus reserves the right to amend these terms and conditions at any time.

Our family’s well-being is essential to us. Please help us maintain our clean, safe environment by following these steps:

Before Entering:

1. Complete a temperature check.

2. Sanitize hands.

3. Adults and children 2 years and above: Please wear socks.

While You’re Here:

• Give any mouthed toys to our staff for sanitizing.

• Report any cleaning concerns to our staff.

Our Daily Standards:

• All toys and surfaces are sanitized daily (and twice when needed).

• Classroom toys are cleaned after every use.

• Shared items (scarves, instruments) are washed/sanitized after each use.

• Our facility is professionally cleaned every day.

At Baumhaus, we aim to ensure the environment is as healthy as possible for all of the children and families who attend. In order to minimize your child’s risk of infection, children with any of the following symptoms WILL NOT be admitted to the centre:

• A temperature over 37.5 degrees Celsius (temperature will be checked on arrival).

• An earache.

• A deep, hacking cough.

• Severe congestion.

• Difficulty breathing or untreated wheezing.

• An unexplained rash.

• Acute symptoms of food poisoning/gastroenteritis.

• Vomiting (in the last 48 hours).

• Diarrhoea (in the last 48 hours).

• Complaints of a stiff neck and headache with one or more of the above symptoms

• Head lice or nits

• An infectious /contagious condition.

• A child who is on an antibiotic for less than 48 hours.

Baumhaus reserves the right to refuse entry to any child or adult with the slightest flu symptoms and temperature above 37.5 degrees C.

a.) Trial Classes

Trial classes are exclusively available for first-time students and are limited to one time per child.

All participants must pre-register through our online class booking system. The fee for a trial session is HK$350, which includes complimentary same-day playroom access for the registered child.

As term enrollments are given priority over trial bookings, if a new term enrollment occupies the final space in a class, the most recently booked trial participant will be contacted via email to arrange an alternative date and time. We commit to provide a minimum of 24 hours’ notice in these instances.

While we strive to accommodate all families, availability for a trial session does not guarantee a permanent slot for the duration of the term. Baumhaus reserves the right to make the final decision on all matters regarding trial bookings and class allocations.

Socks are a requirement for adults, and non-slip socks are highly advisable for children 2 years and above.

Please be aware that a trial class booking is not a reservation for that specific weekly time slot for the full term. Upon enrollment, we will do our best to place your child in a suitable class based on final availability.

Management reserves the right to make the final decision on all matters.

b.) Class Registration

Class Bookings & Management: Baumhaus utilizes a robust online management system, allowing clients to book classes, settle payments and view the most up-to-date schedules at any time.

To begin, please create a personal account via our online class booking system. All class spaces are allocated on a first-come, first-served basis.

Included in the term fee is the weekday playroom access for the registered child throughout the term. Sibling playroom entry rate applies to siblings.

Discounted playroom entry fees apply to registered students on weekends and public holidays.

All clients registered for at least 4 consecutive classes within the term will receive the Kindermusik Digital Home material.

Payment Terms & Conditions: Full term fees are payable in advance and are non-refundable. For families joining after the term has commenced, fees will be pro-rated based on the remaining weeks, subject to availability.

Once payment has been processed, all bookings are non-refundable and final. Should a modification or cancellation be required and approved, a 10% handling fee (based on the total amount) will apply.

In the event of a chargeback, the client is required to settle the original booking amount plus an HK$500 administrative fee immediately via an alternative method to secure the booking.

Public Holidays: While Baumhaus remains open on most public holidays from 9am to 6pm, no regular classes are held on these days. If your regular class falls on a public holiday, an alternative class may be booked through our online class booking system.

c.) Private classes

Private Group Classes are privately organized classes running in a private venue. The minimum required number is 6 children. For families who prefer smaller groups, the minimum fee for 6 children applies.

All participating children/families should know each other. Advertising the classes publicly (including on online forums) is not allowed.

By booking a privately organized Private group class, the host agrees and is responsible to follow our health & safety guidelines. For details kindly check the Illness Policy under No. 3.

The fee per Private group classes per child is HKD 380. The minimum fee per private class session is HKD 2,280 (based on 6 children attending). An additional transportation fee applies - depending on the venue of classes. Class fees are non-refundable. Class fees need to be settled at least two weeks before the first class.

*Alternatively transportation may be arranged by the private group.

• Two (2) make up classes in lieu of missed classes are being offered per term. Make up classes may be arranged in the Baumhaus Wan Chai center, subject to availability.

• If the teacher is absent due to unavoidable circumstances and a suitable replacement is unavailable, notice of class cancellation will be given to the group host via email. An additional date will be added to the class dates in lieu of this type of missed class.

• Adverse weather conditions can impede upon traveling arrangements. All classes will be cancelled in the event of Black Rain or a Signal T8, or higher.

• In the event of a lower weather warning (i.e. Amber/Red rain or a Signal T3), the status on the day will be evaluated and the group host will be contacted to confirm if the class will proceed or not.

Baumhaus reserves the right to make final decisions on any disputes.

Baumhaus reserves the right to make changes to these terms & conditions as necessary.

Transportation rates for private classes

d.) Make up class policy

Make-up class credits: Subject to availability, students enrolled for the full term are offered with:

• two (2) make-up class credits for students with at least 9 classes and;

• one (1) make up class credit for students with 8 classes and below to make up for their notified absences within the term. 

These credits must be utilized within the current term. Please note that make-up classes are non-transferable and cannot be carried forward to subsequent terms.

Requirements: To qualify for a make-up class, at least 24 hours’ advance notice of absence is required. You may conveniently log your upcoming absence and book your make-up class through our online class booking system. Our system automatically allows you to schedule a make-up class at least 24 hours before your regular class time. 

We have established a 24-hour booking window to ensure fairness and manage limited make-up class capacity effectively. Requests submitted after this period via email will be handled as a manual exception.

While we strive to accommodate every family, options are significantly reduced and a suitable make-up time cannot be guaranteed. The processing of these manual requests requires a minimum of five (5) business days from receipt.  If our scheduled dates do not align with your child’s availability, the make-up class will unfortunately be forfeited.

As term enrollments are given priority, if a new full-term booking occupies the final space in a class, the most recently booked make-up participant will be contacted via email to arrange an alternative day or time. We commit to provide a minimum of 24 hours’ notice in these instances.

Please note:

• Make-up classes cannot be rescheduled once booked. 

• The make-up class feature is activated only after the first four weeks of the current term to accommodate full-term enrolees.

f.) Student Benefits & Playroom Access

• Weekday Access: The term fee includes unlimited weekday playroom access for the registered child throughout the term.

• Weekend & Holiday Access: Registered students enjoy a discounted entry rate on weekends and public holidays.

• Siblings Access: Standard sibling entry rates apply for any non-registered siblings.

• Home Materials: Students registered for at least four consecutive classes within a term will receive digital home materials to continue the musical journey at home.

g.) Others

Whenever mandated in the interest of safety, class structure and size as well as general studio capacities may be adjusted or minimized to ensure a safe social distance between students. All registered clients will be informed by email about any changes. 

Baumhaus reserves the right to postpone centre operations/classes whenever deemed appropriate in the interest of safety. In the case of activity cancellations, all registered clients will be informed about class alternatives by email, which will be reflective of safety precautions at the given time.

In the past terms, some alternatives have been:

• Online classes

• Private classes at a private venue (offered when safety numbers are more controlled)

• Transferring class credits towards a later time

• Transferring class credits towards an event, playroom or cafe vouchers or to another child

• The Referral Program is applicable to term-time enrolments only. It does not apply to camp periods. (e.g., Easter Camp, Summer Camp, Christmas Camp)

• The Referral Program is valid from the enrolment period for Fall Term 2017 at Baumhaus, onwards.

• The Referring Client must be an existing or previous client of Baumhaus.

• The Referred Client must be a new client of Baumhaus classes (cannot be a previous or existing class client except a client who has just attended one trial class).

• The Referral Policy benefits both the referring, and the referred clients.

• The Referring Client will receive 10% off the following term for every new client who successfully submits a term-time registration quoting the client who referred them, and making the term payment in full.

• Only one person may be quoted as the Referring Client per each new client.

• Once the online term class booking has been successfully submitted, the new client will receive 5% off the term for which they have just enrolled.

• Once payment by the new client has been made, the Referring Client will receive a 10% Referral Discount Code that will automatically be applied to the following term.

• The discount cannot be used on the Referring Client’s current term.

• Referral Discount codes can be combined and used with other offers, including but not limited to Early Bird discounts and sibling discounts.

• The Referral Discount Codes apply to term-time enrolments only. They do not apply to camp periods.

• The Referral Discount Code value holds no monetary value, and unused discount codes cannot be redeemed by any other means.

• The discount codes are non-transferrable.

• This offer is non-retrospective and cannot be redeemed against previous terms or payments.

• Offer subject to change without notice.

Baumhaus management reserves the right to settle all disputes.

All term-time classes are subject to terms and conditions of Baumhaus, Kindermusik by Baumhaus, and Kindermusik with Crisel.

🌧 For T1 & T3, Amber/Red Rainstorm Warnings: 

• Baumhaus operates as normal during a T1 & T3, and during Amber & Red Rain. All classes will run as scheduled in such conditions. Please exercise caution when travelling to and from Baumhaus.

• If the weather makes travel tricky for you, please let us know (via call or email) as soon as you can so we can help you find suitable class alternatives.

• Baumhaus center remains open to continue serving our community during this time. 

🌀 For T8+ or Black Rainstorm Warnings:

• Baumhaus will suspend operations when a T8 or above is hoisted, and/or when Black Rain signal is in effect.

• Baumhaus operations and classes will resume 2 hours after such warnings are lowered or removed.

• For classes affected: The team will communicate directly through email for any important information concerning your class. Rest assured, we will do so in a timely manner.

• For any information and clarification, please do reply to us via email as the team will be highly responsive to your concerns at this time.

Classes that are cancelled due to such conditions will not be rescheduled. However, if you have a make-up class remaining (2-3 during term time; 1 during camp), you may request a make-up class in lieu of such a missed class.

Make-up classes can be booked through the Parent Portal in our online class booking system.

For any concerns, please feel free to email us at: info@baumhaus.com.hk 

• Please switch off your mobile phones in the classroom.

• Parents/Guardians must remain onsite while their children are attending classes. Children under 3yrs of age must be accompanied in class by an adult. We have a one child one adult policy. No siblings are permitted in the classroom.

• Please do not bring your child to class if they are unwell (if they have a cough, a common cold, are congested etc.). This is in the best interests of your child and of other children using the service. If you attend a class and we deem your child to be unwell we have the right to ask you to leave. (Please refer to No. 3 child illness policy.)

• Please take care of your children and your belongings while at Baumhaus. Baumhaus shall not be liable for any personal injury or property damage/loss. 

• All adults must wear SOCKS in the playroom and studio. Shoes and barefoot are not permitted in these areas. Socks are available for sale at the reception for HKD 10. 

• Food and drinks are prohibited in classrooms and in the playroom. 

• Parents/Guardians are not permitted to take photos/videos during class as well as when staying in the playroom.

• We reserve the right to use photos, videos and/or sound recordings of children for teacher training, curriculum, and/or promotional purpose, unless otherwise informed by you on your term registration form. 

• Baumhaus reserves the right to make all final decisions. Schedules, fees and policies are subject to change without prior notice.

• Maximum number of children for each class is 8 and the minimum number of children is 5. Less children in the class will not result in a lower fee. Private playdate fee includes same day playroom access for all participants. Playroom fee of 60 HKD applies to siblings who do not attend the private class but would like to join and play in our playroom. 

• Subject to availability. Pre-registration is required. Limited to one per group. Class includes same day playroom access.

• Full payment is due a minimum of two weeks before the date of the class. Payment is non-refundable.

• One week notice is required for rescheduling. Rescheduled class must be scheduled within a month from the date of the original class, subject to availability. Only one rescheduling is permitted.

• Socks are a requirement for adults, and non-slip socks are advisable for children over the age of 4 years old. All participating children need to be registered (latest registration possible onsite on the day of private playdate.

• No outside food can be brought into Baumhaus with the exception of baby food.

• In the event of a dispute, Baumhaus Management reserves the right to make the final decision on all matters. Offer subject to change without notice.

• Baumhaus vouchers are available for classes and playroom access. 

• Trial class vouchers are subject to Trial Class terms (see above).

• Same-day playroom access is valid for (trial) class vouchers (on the day the voucher is redeemed).

• The day and time on which you attend the class with your voucher will not necessarily be available for the remainder of the term. To schedule your class please email info@baumhaus.com.hk. We will do our best to find a suitable slot for your child.

• Lost, expired and/or images of vouchers cannot be redeemed.

• Management reserves the right to make the final decision on all matters. 

a.) Exclusive Birthday Parties:

• Functions at Baumhaus are reserved on a first-come, first-served basis. Our Exclusive Party Package will give you and your guests 2-hour private use of our entire Baumhaus Wan Chai space and a 45-minutes private class. 

• Before your party can be booked, you must fill out the online application form. Bookings cannot be made over the phone. 

• A 50% non-refundable deposit is required to secure your booking. We cannot reserve your party without a deposit.

• The full payment balance is due 2 weeks prior to the party date. Final numbers must be confirmed at this time. If more children attend on the day of the party, it will be necessary to pay HKD 150 for every additional child.

• Fees paid for additional children who do not attend the party will not be refunded.

• Payments can be settled via online bank transfer, EPS or cheque. A copy of the confirmation must be sent to the Events Manager. Payment will not be accepted on the day of the party. We do not accept cash payments. 

• Baumhaus Playroom rules apply to all functions at Baumhaus. All guests are required to wear socks in the playroom and studio. Please inform your guests.

• Fees: The exclusive party package fee for 2-hours is $8,500 HKD. There is a minimum spending of $2,500 HKD for food and beverages. 

• Time Extensions prior to Party: Parties may extend their allotted time prior to the date of the event as follows: HKD 1500/hour, an additional $1,000 HKD for food and beverages applies.

• Catering Terms: Food and beverages shall be ordered through the Baumhaus Cafe. You are welcome to bring your own birthday cake. There is no cake-cutting fee. Alcoholic Beverages are not permitted at Baumhaus during daytime events and parties. Some exceptions can be made for exclusive parties. In the case of a catering dispute, the Catering Manager reserves the right to make the final decision on all matters. 

• Set up: You are welcome to come to Baumhaus 30 minutes before your event to set up. Guests will not be granted access until your designated party slot.

• Decorations: Balloons, Bunting and birthday banners are permitted. Blue tack is the only acceptable adhesive.

• Postponement of a booking will only be accepted in the event of a Black Rainstorm Warning or if a Typhoon No.8 or above is hoisted at or before 7am on the day of the party. Fees will not be refunded. The party may be rescheduled within 2 months, subject to availability.

• In the event that you should have to postpone your booking due to unavoidable circumstances, a minimum of 3 days notice is required. There will be a HKD 2,000 fee to reschedule. If the Food Package is cancelled later than three days notice, payment is forfeited.

• All guests must vacate Baumhaus within 15 minutes of the end of the party or the fee for an additional hour will be applied.

• In the event of a dispute, Baumhaus and its staff reserves the right to make the final decision on all matters.

b.) Mobile Parties:

• Mobile Parties by Baumhaus are reserved on a first-come, first-served basis. Before your party can be booked, you must fill out the online application form. Bookings cannot be made over the phone. 

• The full payment for the selected mobile party package is due on invoice receipt. Final numbers must be confirmed at this time. If more children attend on the day of the party, the package would have to be adjusted and the balance payment made directly after the party.

• Fees paid for additional children who do not attend the party will not be refunded.

• Payments can be settled via online bank transfer, EPS or cheque. A copy of the confirmation must be sent to the Events Manager. Payment will not be accepted on the day of the party. We do not accept cash payments. 

• Postponement of a booking will only be accepted in the event of a Black Rainstorm Warning or if a Typhoon No.8 or above is hoisted at or before 7am on the day of the party. Fees will not be refunded. The party may be rescheduled within 2 months, subject to availability.

• In the event that you should have to postpone your booking due to unavoidable circumstances, a minimum of 3 days notice is required. There will be a HKD 1,000 fee to reschedule.

• In the event of a dispute, Baumhaus and its staff reserves the right to make the final decision on all matters.