Frequently Asked Questions
Do I need to bring anything to class?
Socks are required for all adults in the playroom and studio and non-slip socks are advisable for children over the age of 4yrs. Socks are available for sale at the reception for HKD 10.
How many adults are allowed to accompany my child to class?
We allow one adult to accompany your child during the class. Under special circumstances, and if space allows, you may be permitted to bring an additional adult (i.e. Grandma) to one class. Prior permission from Admissions must be granted.
Can I take photos and videos during the class or in the playroom?
Please switch off your mobile phone in the classroom as it is not permitted to take photos or videos during class time. We also wish for you to be fully engaged with your child, without the distraction of your device.
When can we use the playroom?
Included in the term fee is weekday playroom access for your child. If your regular scheduled class is on a weekend, you receive additional playroom access on the day of your class (Saturday or Sunday). Standard playroom entry fees apply to ALL on weekends and public holidays.
Please see the rates below:
Occasionally, on weekends there may be private functions. Follow our Facebook page to stay up-to-date.
What happens in case we miss a class? (New policy updated on March 13)
Subject to availability, term-time students are offered two make-up classes to be used up within the current term. It is necessary to provide advance notice when you cannot attend a class. Unfortunately, we cannot reschedule a missed make-up class. Please note, our policy on requesting a make-up class has been updated on March 13. To request a make up class, please complete the form at the link below. Make-up classes are still subject to availability so completing this form will not guarantee your make-up class is scheduled. Please wait for confirmation from the Admissions team via email.
What happens if my child’s regular class falls on a public holiday?
Baumhaus is OPEN on public holidays in Wan Chai 9am to 6pm and Harbour City 10am to 7pm. However, there are no classes on these days. If you child’s regular class falls on a public holiday then you are entitled to an alternative class. Please send an email to firstname.lastname@example.org to arrange.
Can I bring my own food?
Baumhaus coffee lounge serves coffee, tea, sandwiches and snacks. With the exception of baby food, outside food and beverages are not permitted.
What is the adverse weather policy at Baumhaus?
Baumhaus will be closed when a black rainstorm or typhoon signal number 8 or above is hoisted. We will open and classes will resume 2 hours after such warnings are lowered or removed. No alternative class will be offered in lieu.
For more details, please see our Parent Handbook.
If there are still unanswered questions, we are always happy to help. Please send an email to email@example.com
About Birthday Parties
Does Baumhaus only host birthday parties?
At Baumhaus, we love a good party. Let us host your next celebration, whether it be a Christmas Party, 100 Day Celebration, or a playgroup for your little one’s closest pals! Email our Events Manager and let us know what you’re looking for. firstname.lastname@example.org
What's the difference between the Wan Chai and Harbour City locations?
Having trouble deciding between the two Baumhaus locations? Both centres offer the unique wooden treehouse, a studio classroom, and coffee lounge. Our Wan Chai location is the classic space that your child loves with easy access to the Admiralty MTR. The wall dividing the studio classroom and the playroom can be removed to give your guests a more open space to play. Our Harbour City location is our newest location! Located in the heart of Harbour City, this space has a slightly larger coffee lounge and playroom that are great for accommodating bigger parties.
What if the ages of our guests varies? Can they participate in the teacher-led class?
What’s great about our Baumhaus Party activities is that they are customised to fit the age range of your guests. We specialise in teaching music to children as young as infants. Give us an idea of how old your guests are going to be and we will develop a program that will allow all children to participate.
When during the party does the class begin?
We work to accommodate your schedule. We recommend beginning the Kindermusik class at least 30 minutes into the party so that all your guests have a chance to arrive and get settled.
Can I request a specific Baumhaus teacher to host my party?
Our teachers are subject to availability but each teacher is specially trained to make your event memorable. You can make a request, but unfortunately we cannot guarantee that they will be available.
Can we play our own music during the party?
Absolutely! You can bring your iPod, mobile phone, etc. and we’ll hook it up to our speakers. And, if you have any themes or special song requests that you would like to add to your customised class, be sure to let us know!
How many tables do I get in the coffee lounge for my Open Party Package?
In Wan Chai, you will get 3 tables in the coffee lounge to arrange how you see fit. In Harbour City, you will get 4 tables in the coffee lounge to do the same. All other tables will be reserved for outside guests.
Can we bring our own food or food from a different catering company?
We offer F&B services to suit your celebration needs. Baumhaus will no longer accept outside food or catering during birthday parties. Any parties booked prior to March 1 will not be subject to our new policy.
What does the service fee include?
Our service fee includes staff supervision, food set-up and clean up, cutlery and utensils.
Can we bring food inside the classroom or playroom?
No, food and beverages are restricted to the coffee lounge.
Can we come in early to decorate?
Sure! You can come in up to 30 minutes before your party is scheduled to begin. No party guests during this time, please.
Does Baumhaus provide decorations?
No, but the lovely mums at Poppy’s Trunk can provide the perfect party decorations for you! Check out their website: http://poppystrunk.com
How soon after the party ends do we have to leave?
All party guests and hosts will need to exit Baumhaus within 20 minutes after to party ends. If you’re having too much fun, you are welcome to pay for an additional hour as long as we don’t have any other events scheduled after yours. Please see your Baumhaus Host for details.
When do I have to pay my full balance for my party?
Full payment for your party is due 14 days before your party date.
How will I know if my party booking is confirmed?
Once you pay your 50% deposit, you will receive a confirmation email of receipt and booking.
What happens if I need to cancel my party?
In the event that you should have to postpone your Birthday Party booking due to unavoidable circumstances, a minimum of 3 days notice is required. There will be a HKD 2000 fee to reschedule. If the Food Package is cancelled later than three days notice, payment is forfeited.