Parent Handbook

Baumhaus Terms & Conditions

 

Updated 1 June 2017

Baumhaus Creative Family Centre was built for children to learn and families to grow. 
Baumhaus Wan Chai Hours: Monday–Sunday & Public Holidays, 9am-6pm. 
Baumhaus Harbour City Hours: Monday–Sunday & Public Holidays, 10am-7pm. 

Teachers Crisel, Miro, Bea and Vanessa.

1. Welcome to Baumhaus

When we first opened our doors in 2015, we dreamed of creating a community of families who embrace the philosophies of nurturing the creative individual, building a strong sense of community, and encouraging the next generation to make real connections with people. From facilities to programs, and events, we have done our best to make Baumhaus a second home for you. Because of your support, we have grown into just that! So from our team—a heartfelt thanks!

We will continually strive to make Baumhaus a beautiful place to make your special memories. Based on your feedback, we have put together this handbook of guidelines to keep the experience for you and all of our families a safe and pleasant one. We welcome your collaboration in building this creative community.

2. Baumhaus Playroom Rules

For children who attend classes at Baumhaus, the term fee includes weekday playroom access. For non-current students, the following rates apply:

 
 

Baumhaus Playroom is tailor-made for children 0–6 years old. Baumhaus reserves the right to request for children older than 6 years to leave the playroom.

The maximum number of children permitted in the playroom at any one time is 20. When possible, the Studio areas will be opened up to accommodate more children (maximum 30). In the interests of playroom harmony and safety, Baumhaus reserves the right to refuse entry.

Socks are required for ALL adults.

Supervision of children is not the responsibility of Baumhaus staff members. Parents/Guardians must accept responsibility and supervision for their own child. 

Temperature checks and hand sanitiser are mandatory as per our Illness Policy (see item No.4).

The following are prohibited in the Studio and Playroom: the use of mobile phone devices, the consumption of food/drinks and, photography and/or videography of children other than your own.

Adults may only consume food & beverage that is purchased from Baumhaus Coffee Lounge. Baby food is permitted.

Adverse weather: Baumhaus will be closed when a black rainstorm or typhoon signal number 8 or above is hoisted. We will reopen 2 hours after such warnings are lowered or removed.

Baumhaus shall not be liable for any personal injury or property damage/loss that occurs on the premises. 

Private functions: There may be private events booked on the weekends. To avoid disappointment, please check our website: https://baumhaus.com.hk or our Facebook page: https://www.facebook.com/BaumhausHK

We reserve the right to use photos, videos and/or sound recordings of children in the playroom or coffee lounge for teacher training, curriculum, and/or promotional purpose, unless otherwise informed by you in writing. 

Baumhaus reserves the right to make changes to these terms and conditions. 

3. Hygiene Policy

At Baumhaus, the health and hygiene of the children, caregivers and staff are very important to us. On arrival, all children must have a temperature check and hand sanitiser. All adults must put on socks before entering the playroom/studio. 

The playroom and toys are sanitised/washed daily, twice daily when necessary. However if your child has placed a toy (hard or soft) in his/her mouth, we request that you hand it to reception for sanitising. Also, if you see any equipment or toy that you deem to be in need of additional sanitising/cleaning, please tell reception.

4. Child Illness Policy

At Baumhaus, we aim to ensure the environment is as healthy as possible for all of the children and families who attend. In order to minimise your child’s risk of infection, children with any of the following symptoms cannot be admitted to the centre:

  • A temperature over 37.5 degrees C (temperature will be checked on arrival).
  • An earache.
  • A deep, hacking cough.
  • Severe congestion.
  • Difficulty breathing or untreated wheezing.
  • An unexplained rash.
  • Acute symptoms of food poisoning/gastroenteritis.
  • Vomiting (in last 48hours).
  • Diarrhoea (in last 48 hours).
  • Complaints of a stiff neck and headache with one or more of the above symptoms 
  • Head lice or nits  
  • An infectious /contagious condition. 
  • A child who is on an antibiotic for less than 48 hours.

We thank you for your co-operation!

5. Class Terms & Conditions

REGISTRATION

Class spaces are allocated on a first-come, first-served basis. 

Full term fees are payable. Payment is non-refundable.

Included in the term fee is weekday playroom access for the registered child. Sibling playroom entry rate applies to siblings. Standard playroom entry fees apply to ALL on weekends and public holidays.

In order to secure your slot, a completed online registration form along with term payment must be submitted.

Following the commencement of term, slots will be limited and will be allocated on a first-come, first-served basis. 

Latecomers have the option of enrolling for the next term at the early bird rate, and at the same time pro-rating the remaining weeks in the current term. 

Payment methods: Online Banking or Cheque. NO ATM transfer. Payment details will be outlined on your invoice. It is necessary to send payment confirmation and include your invoice number on payment records.

Make-Up Class Policy

Subject to availability, term-time students are offered two make-up classes for two notified missed classes, to be used up within the current term during special weekends and/or, where relevant, during camp immediately following the term. Make-up classes cannot be carried forward to another term. 

It is necessary to provide advance notice when you cannot attend a class, and to request a make-up class, click the button below:

If our available dates for make-up classes do not match your child’s schedule, then we cannot accommodate your make-up class. 

Term Enrolments are given priority. Therefore, if a new enrolment occupies the last space in the class, the most recently booked Make-up client will be contacted via email and offered an alternative day and time for the previously confirmed class (a minimum of 24hrs notice will be offered).

It is not possible to reschedule a missed make-up class.

PUBLIC HOLIDAYS

Baumhaus is OPEN on public holidays in Wan Chai 9am–6pm and Harbour City 10am–7pm. However, there are NO Classes on these days.

If your regular class falls on a public holiday, this class will have been removed from your invoice total and you will not be billed for it. 

ADVERSE WEATHER POLICY

T1 & T3, and Amber & Red Rain

Baumhaus operates as normal during a T1 & T3, and during Amber & Red Rain. All classes will run as scheduled in such conditions. Please exercise caution when traveling to and from Baumhaus.

T8 & above, and Black Rain

Baumhaus will be closed when a T8 or above is hoisted, and/or when Black Rain signal is in effect. We will open, and classes will resume 2 hours after such warnings are lowered or removed.

Classes that are cancelled due to such conditions will not be rescheduled. However, if you have a make up class remaining (2 during term time; 1 during camp), you may request a make up class in lieu of such a missed class. If you wish to submit a make up request, please click the button below: 

If in doubt, please call:
Wan Chai: 2321 2919 • Harbour City: 3585 8577

CODE OF CONDUCT (please also refer to No.2 Playroom Rules)

Please switch off your mobile phones in the classroom.

Parents/Guardians must remain onsite while their children are attending classes. Children under 3yrs of age must be accompanied in class by an adult. We have a 1 child:1 adult policy. No siblings are permitted in the classroom.

Please do not bring your child to class if they are unwell (if they have a cough, a common cold, are congested etc.). This is in the best interests of your child and of other children using the service. If you attend a class and we deem your child to be unwell we have the right to ask you to leave. Please refer to No.4 child illness policy.

Please take care of your children and your belongings while at Baumhaus. Baumhaus shall not be liable for any personal injury or property damage/loss. 

All adults must wear SOCKS in the playroom and studio. Shoes and barefoot are not permitted in these areas. Socks are available for sale at the reception for HKD 10. 

Food and drinks are prohibited in classrooms and in the playroom. 

Parents/Guardians are not permitted to take photos/videos during class.

We reserve the right to use photos, videos and/or sound recordings of children for teacher training, curriculum, and/or promotional purpose, unless otherwise informed by you on your term registration form. 

Baumhaus reserves the right to make all final decisions. Schedules, fees and policies are subject to change without prior notice.

 
BH_T+C_Img_0014_15.png

6. Kindermusik Digital Home Materials

Once you have been registered in our Kindermusik classes, each new theme will be distributed approximately one week after the theme commences (one theme per four weeks).

Directions for New Families Registering at my.kindermusik.com

It’s easy and takes less than a minute and provides access on computers, mobile devices, and tablets.

  1. Visit my.kindermusik.com.
  2. Select “New User.” 
  3. Enter name and email address as registered with Baumhaus. 
  4. Set a password and security questions. 
  5. Click on “Create Account,” and then log in! 
  6. Enjoy! Kindermusik@Home is easy for you, good for your child, and fun for all!
 

7. Trial Classes

No.2 Playroom Rules & No.5 Classes Code of Conduct, also apply to the following:

Pre-registration is required. 

A trial class is for 1st time students only and is limited to one per child.

The fee for a trial class is the one session rate of HKD 300 per child. Included in the trial fee is same-day playroom access. 

Term Enrolments are given priority. Therefore, if a new enrolment occupies the last space in the class, the most recently booked Trial client will be contacted via email and offered an alternative day and time for the previously confirmed class (a minimum of 24hrs notice will be offered).

Socks are a requirement for adults, and non-slip socks are advisable for children over the age of 4yrs.

Availability for a trial class does not guarantee availability in that slot for the duration of the term. We will do our best to find a suitable slot for your child.

Management reserves the right to make the final decision on all matters.

8. Private Playdates

No.2 Playroom Rules & No.5 Classes Code of Conduct, also apply to the following:

Subject to availability. Pre-registration is required. Limited to one per group. Class includes same day playroom access.

Full payment is due a minimum of two weeks before the date of the class. Payment is non-refundable.

One week notice is required for rescheduling. Rescheduled class must be scheduled within a month from the date of the original class, subject to availability. Only one rescheduling is permitted.

Maximum number of children for each class is 8 and the minimum number of children is 4. Less children in the class will not result in a lower fee.

Socks are a requirement for adults, and non-slip socks are advisable for children over the age of 4 years old. No outside food can be brought into Baumhaus with the exception of baby food.

In the event of a dispute, Baumhaus Management reserves the right to make the final decision on all matters. Offer subject to change without notice.

9. Gift Vouchers

No.2 Playroom Rules & No.5 Classes Code of Conduct, also apply to the following:

Baumhaus vouchers are limited to one per child.

Trial class vouchers are subject to Trial Class terms (see above).

Socks are a requirement for adults, and non-slip socks are advisable for children over the age of 4yrs.

Same day playroom access valid for trial class vouchers (on the day the voucher is redeemed).

The day and time on which you attend the class with your voucher will not necessarily be available for the remainder of the term. To schedule your class please email info@baumhaus.com.hk. We will do our best to find a suitable slot for your child.

Lost, expired and/or images of vouchers cannot be redeemed.

Management reserves the right to make the final decision on all matters. 

10. Birthday Party Terms

Functions at Baumhaus are reserved on a first-come, first-served basis.

Before your party can be booked, you must fill out the online application that can be found on our website: http://baumhaus.com.hk/birthday-parties. Bookings cannot be made over the phone. 

A 50% non-refundable deposit is required to secure your booking. We cannot reserve your party without a deposit.

The full payment balance is due 2 weeks prior to the party date. Final numbers must be confirmed at this time. If more children attend on the day of the party, it will be necessary to pay HKD 150 for every additional child.

Fees paid for additional children that do not attend the party will not be refunded.

Unpaid invoices of parties within 1 week of the party date may be subject to cancellation. 

Payments can be settled via online bank transfer, EPS or cheque. A copy of the confirmation must be sent to the Events Manager. Payment will not be accepted on the day of the party. We do not accept cash payments. 

Baumhaus Playroom rules apply to all functions at Baumhaus. A copy is provided in section 2. Please read carefully before signing your agreement to these terms.

Set up: You are welcome to come to Baumhaus 30 minutes before your event to set up. Guests will not be granted access until your designated party slot.

Our Open Party packages cater for a maximum of 15 children and, for each child, a maximum of 2 accompanying adults.

Our Exclusive Party packages cater for a maximum of 30 children and, for each child, a maximum of 2 accompanying adults.

Time Extensions prior to Party: Parties may extend their allotted time prior to the date of the event as follows: Open Parties, HKD 1,200/hour. Exclusive Parties, HKD 1500/hour.

Time Extensions on the day of: Parties that wish to extend their allotted on the day of their party may do so, however the additional time will not be Exclusive. Extension fees are as follows: HKD 600 for additional 30 minutes. HKD 1200 for additional 1 hour. Fees should be paid prior to the end of your party by EPS or cheque.  

Exclusivity on the Day of a Party: If the number of children on the day of your party exceeds 15 and/or the number of adults exceeds 30 and you have booked the Open Party Package, we reserve the right to upgrade your party to the Exclusive Package. A fee of HKD 4000 will be due prior to the end of your party payable by EPS or cheque.

Alcoholic Beverages are not permitted at Baumhaus during daytime events and parties. Some exception can be made for exclusive parties. 

Catering Terms: In the case of catering dispute, the Catering Manager reserves the right make the final decision on all matters. 

Decorations: Balloons, Bunting and birthday banners are permitted. Blue tack is the only acceptable adhesive.

For Open Parties in Baumhaus Wan Chai, three tables in the Coffee Lounge will be reserved for your guests and food. For Open Parties in Baumhaus Harbour City, your party will retain four tables in the Coffee Lounge for your guests and food. The playroom will be open to other Baumhaus clients throughout your event/party.

All guests are required to wear socks in the playroom and studio. Please inform your guests.

Postponement of a booking will only be accepted in the event of a Black Rainstorm Warning or if a Typhoon No.8 or above is hoisted at or before 7am on the day of the party. Fees will not be refunded. The party may be rescheduled within 2 months, subject to availability.

In the event that you should have to postpone your booking due to unavoidable circumstances, a minimum of 3 days notice is required. There will be a HKD 2000 fee to reschedule. If the Food Package is cancelled later than three days notice, payment is forfeited.

All guests must vacate Baumhaus within 15 minutes of the end of the party or the fee for an additional hour will be applied.

In the event of a dispute, Baumhaus and its staff reserves the right to make the final decision on all matters.

11. Referral Program Policy

The Referral Program is applicable to term-time enrolments only. It does not apply to camp periods.

The Referral Program is valid from the enrolment period for Fall Term 2017 at Baumhaus, onwards.

The Referring Client must be an existing or previous client of Baumhaus.

The Referred Client must be a new client of Baumhaus classes (cannot be a previous or existing class client).

The Referral Policy benefits both the referring, and the referred clients.

The Referring Client will receive 10% off the following term for every new client who successfully submits a term-time registration quoting the client who referred them, and making the term payment in full.

In order for the referral to be successfully submitted, the new client must state the full name & email address of the person who referred them at the time of registration in the relevant fields on the registration form.

Only one person may be quoted as the Referring Client per each new client.

Once the Registration form has been successfully submitted, the new client will receive 5% off the term for which they have just enrolled.

Once payment by the new client has been made, the Referring Client will receive a 10% Referral Discount Code that can be applied to the following term.

The code cannot be used on the Referring Client’s current term.

Referral Discount codes can be combined and used with other offers, including but not limited to, Early Bird discounts and sibling discounts. Up to 10 discount codes can be applied to a single term. A combination of 10 discount codes would result in a free term. Any additional referral discount codes can be accumulated and used for future terms.

The Referral Discount Codes apply to term-time enrolments only. They do not apply to camp periods.

The Referral Discount Code value holds no monetary value, and unused discount codes cannot be redeemed by any other means.

The discount codes are non-transferrable.

This offer is non-retrospective and cannot be redeemed against previous terms or payments.

Offer subject to change without notice.

Baumhaus management reserves the right to settle all disputes.

All term-time classes are subject to terms and conditions of Baumhaus, Kindermusik by Baumhaus, and Kindermusik with Crisel.

12. Pop Up Event Terms

Subject to availability and approval by Baumhaus Management. Limit to one pop up per day.

In order to confirm a booking, an application and agreement to the following terms are required.

Pop Up shops and events must be booked 1 month in advance.

Pop Up shops and events are hosted in the Baumhaus Coffee Lounge only.

Each vendor will be given one table to use during their event.

Vendor must notify the Events Manager 1 week in advance if they would like to bring additional items that will occupy more space in the coffee lounge. Additional space is subject to availability.

Baumhaus is not available to store items for your pop up prior to the event.

Payment must be settled prior to the pop up event.

If a vendor books a package that includes Facebook marketing, payment is due upon receipt of invoice.

Vendor may choose to provide graphics for Baumhaus to promote their event, otherwise, Baumhaus will use a standard graphic with the vendor’s logo. Logos must be submitted in eps, png or pdf format. Other file types will not be accepted.

If vendor is providing their own graphics, please refer to Facebook Business for best practices. Approximate value of the Facebook boost is HKD 500.

Refunds are not available.

In the event that you should have to postpone your booking due to unavoidable circumstances, a minimum of 1 week notice is required. There will be a HKD 500 fee to reschedule. The pop up may be rescheduled within 2 months, subject to availability. Baumhaus will not create additional promotions to let clients know that the date or time of your event has changed. As a courtesy, we may post a Facebook status (not sponsored), informing our guests about the time or date change.

After the pop up is complete, vendor may not leave items behind for pick up at a later time. If any items are left behind, Baumhaus will assume they have been abandoned and will throw them away.

In the event of a dispute, Baumhaus and its staff reserves the right to make the final decision on all matters.